Reference

Terms & Conditions for your zve1 account

The zve1 Terms & Conditions set the account rules for Live Blackjack, Tower, Football Strike, Spribe Aviator, Bingo and Fishing War, plus the wallet steps tied to UPI…

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How the terms apply in India

zve1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

The terms explain how you and we form the account contract, how eligibility is assessed, and how wallet records are handled when you use UPI, Paytm or PhonePe. Access is not the same across every Indian state, so availability depends on local law and is open

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only where local law permits. If a rule is unclear, the wording on this page controls the account relationship, not a chat message or a banner. We may pause access while verification, location checks, payment matching or dispute checks are completed. You agree to keep contact
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details accurate, protect your login, and avoid sharing the account with another person. If you disagree with a term, do not open or continue using the account until support clarifies the point in writing.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP ROUTES

Three ways to ask about terms

Questions about Terms & Conditions need a clear record, so we keep contact routes tied to your account details.

Email support Send your Terms & Conditions question with the phone number or email linked to your account. We use that link to find the relevant wallet, game round or login record before replying.

Live chat Use live chat when you need quick help with an account rule, pending verification step or access message. Keep the chat open until we confirm the case reference for follow-up.

Dispute form If you believe a term has been applied incorrectly, send the case reference, date and amount involved. We compare your request with account records and reply with the next step.

ACCOUNT SAFETY

Six controls behind these terms

Our Terms & Conditions sit alongside account security, cookie handling, data retention and verification checks.

Data we collect

Terms data covers identity checks, contact details, login events, wallet entries and game-round records. We collect only what is needed to run the account contract, meet legal duties and answer your requests.

Cookie handling

Cookies help keep your session active, remember language choices and detect unusual account activity. You can adjust browser settings, but some security or login features may not work without required cookies.

Login protection

You must keep passwords, OTPs and device access private. If we see unusual login behaviour, the terms allow us to request verification before wallet actions or game access continue.

Record retention

Wallet, identity and dispute records are kept for the period needed under law, tax, audit and account-security requirements. After that, we remove or reduce data where our duties allow.

Term changes

When we update the Terms & Conditions, we place the current wording on this page and apply it from the stated effective date. Continued account use means you accept the revised terms.

Correction requests

You can ask us to correct account data that is incomplete or inaccurate. We may request proof before changing records, especially where wallet, identity or access checks are involved.

Questions about your terms

This FAQ explains how the Terms & Conditions affect your account before and after you join. The answers focus on eligibility, wallet rules, data handling, changes to terms and contact steps. If your account has a specific issue, use the support routes above with the relevant reference details. The wording here helps you understand the policy, but the full terms on this page control the account relationship.

Yes. By starting account creation, you confirm that you have read the Terms & Conditions and can meet the eligibility requirements. If access is not allowed where you live, do not continue.

Access depends on local law and is available only where local law permits. If rules in your location restrict account use, we may block access, pause wallet activity or request extra checks.

The terms cover deposits, withdrawals, payment matching, refunds, failed transfers and account verification. UPI, Paytm and PhonePe records must match your account details so we can process requests correctly.

Yes. We may update the Terms & Conditions when operations, laws, security checks or payment processes change. The current version appears on this page, and continued account use means acceptance.

You should contact support as soon as you notice an error. Incorrect names, mobile numbers or payment details can delay verification, withdrawals or access until we confirm the correct record.

Send the case reference, transaction ID or game round ID through email, chat or the dispute form. We check the relevant term, account record and supporting details before replying.

Yes. You can request correction of inaccurate account data. We may ask for proof, and some records may stay unchanged where law, audit needs or payment checks require retention.

Terms & Conditions for your zve1 account

Three ways to ask about terms

Six controls behind these terms

Data we collect

Cookie handling

Login protection

Record retention

Term changes

Correction requests

Questions about your terms

01 Do these terms apply before I open an account?

02 How does local law affect access?

03 What wallet rules are part of the terms?

04 Can terms change after I join?

05 What happens if my account details are wrong?

06 How do I question an account decision?

07 Can I ask for my data to be corrected?

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